# Sinch: Delivery Issue Colombia - Claro

> Sinch reports a delivery issue for SMS in Colombia on the Claro network. The issue affects SMS - LATAM and External Connectivity - SMS - LATAM. Sinch reports delayed MTs, delayed MOs, missing delivery receipts, and late delivery receipts. Sinch is investigating.

- Provider: [Sinch](https://outages.live/sinch.md)
- Type: Incident
- State: investigating
- Worst impact: Degraded performance
- Started: 2026-11-03 20:40 UTC
- Components: SMS - LATAM, External Connectivity - SMS - LATAM
- Official update: https://stspg.io/2c552cvhmqhk

## Updates from Sinch

### investigating, 2026-11-03 20:54 UTC

We are currently observing delivery issues in Colombia - Claro Incident Start Time: 2026-11-03 19:04 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

### resolved, 2026-11-03 20:51 UTC

No text.

### investigating, 2026-11-03 20:45 UTC

We are currently observing delivery issues in Colombia - Claro Incident Start Time: 2026-11-03 19:04 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.