# Sinch: Delivery Issue Chile - Claro

> Sinch reported a delivery issue in Chile on the Claro network. The issue affected SMS - LATAM and External Connectivity - SMS - LATAM. Sinch reports that the incident is resolved. It lasted 30 minutes.

- Provider: [Sinch](https://outages.live/sinch.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-13 01:59 UTC
- Resolved: 2026-11-13 02:27 UTC (lasted 27 min)
- Components: SMS - LATAM, External Connectivity - SMS - LATAM
- Official update: https://stspg.io/9jm6ghnh1v1y

## Updates from Sinch

### resolved, 2026-11-13 02:27 UTC

This incident has been resolved. Incident Start Time: 2026-11-13 01:40 UTC Incident End Time: 2026-11-13 02:10 UTC

### investigating, 2026-11-13 02:00 UTC

We are currently observing delivery issues in Chile - Claro Incident Start Time: 2026-11-13 01:40 UTC Impact: Failed MT's/Delayed MT's/Delayed MO's/Failed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.