# Shopify: Shopify Sidekick is unavailable

> Shopify Sidekick was unavailable. The issue affected the Admin and Support components. Shopify reports that the issue is resolved. It lasted 22 minutes.

- Provider: [Shopify](https://outages.live/shopify.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-12 23:01 UTC
- Resolved: 2026-11-12 23:23 UTC (lasted 22 min)
- Components: Admin, Support
- Official update: https://stspg.io/qyvgqgjj0zpd

## Updates from Shopify

### resolved, 2026-11-12 23:23 UTC

Between 22:00 – 23:00 UTC, we experienced an issue with Shopify Sidekick which made the AI interface on Help Center, Canvas and Admin unavailable. A fix was implemented at 22:55 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

### investigating, 2026-11-12 23:03 UTC

Shopify Sidekick AI agent is currently unavailable, affecting Help Center and Admin requests. We are actively investigating the issue and will provide updates on recovery.