# SendGrid: Voice Call Failures from a Subset of Twilio Phone Numbers to Philippines

> SendGrid reports voice call failures from a subset of Twilio Philippines phone numbers to network subscribers in the Philippines. The failures affect Voice, APAC and the carrier network for Voice, APAC. SendGrid has identified the cause and is working to resolve the issue.

- Provider: [SendGrid](https://outages.live/sendgrid.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-02 05:41 UTC
- Components: Voice, APAC, CARRIER NETWORK - Voice, APAC
- Official update: https://stspg.io/tbsjgc4grpsw

## Updates from SendGrid

### identified, 2026-11-02 06:54 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-02 06:51 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### identified, 2026-11-02 06:48 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-02 05:45 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-02 05:42 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.