# SendGrid: Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia

> SendGrid reported that Silent Network Authentication did not work on XL Axiata in Indonesia. Device verification timed out during API transactions. SendGrid reported the incident as resolved after 13 hours and 27 minutes.

- Provider: [SendGrid](https://outages.live/sendgrid.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-02 06:54 UTC
- Resolved: 2026-11-02 20:21 UTC (lasted 13 h 27 min)
- Components: Verify Silent Network Auth, CARRIER NETWORK - Verify Silent Network Auth
- Official update: https://stspg.io/v4lwtmk208gj

## Updates from SendGrid

### resolved, 2026-11-02 20:21 UTC

The incident has been resolved and API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia are operating normally.

### monitoring, 2026-11-02 18:15 UTC

We have observed the recovery in API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-02 16:54 UTC

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-02 15:54 UTC

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### identified, 2026-11-02 14:45 UTC

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### identified, 2026-11-02 10:45 UTC

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### identified, 2026-11-02 08:45 UTC

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-02 07:39 UTC

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-02 06:54 UTC

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.