# SendGrid: RateQueue Host Down Did Not Recover

> SendGrid reports delays for SMS and PROGRAMMABLE MESSAGING - SMS. No messages are lost. SendGrid identified and mitigated the issue, and continues to investigate the root cause.

- Provider: [SendGrid](https://outages.live/sendgrid.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-03 02:14 UTC
- Components: SMS, PROGRAMMABLE MESSAGING - SMS
- Official update: https://stspg.io/0knlbmd0s89f

## Updates from SendGrid

### identified, 2026-11-03 04:54 UTC

Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 2 hour or as soon as more information becomes available

### identified, 2026-11-03 02:54 UTC

Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available

### investigating, 2026-11-03 02:15 UTC

We are investigating delays in messages presented, while no messages are lost. We expect to provide another update in 1 hour or as soon as more information becomes available