# SendGrid: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand

> SendGrid reports voice call post dial delay from a subset of Twilio phone numbers to network subscribers in Thailand. The affected components are Voice, APAC and CARRIER NETWORK - Voice, APAC. SendGrid has identified the cause and is working to resolve the issue.

- Provider: [SendGrid](https://outages.live/sendgrid.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-10-12 11:53 UTC
- Components: Voice, APAC, CARRIER NETWORK - Voice, APAC
- Official update: https://stspg.io/6z04b5nnhvd2

## Updates from SendGrid

### identified, 2026-11-01 20:03 UTC

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.