# SendGrid: Some Customers May Have Incorrect Balances Reflected on Their Account

> SendGrid reports incorrect balances on some customer accounts. The issue affects Billing and TWILIO PLATFORM - Billing. SendGrid is investigating the issue.

- Provider: [SendGrid](https://outages.live/sendgrid.md)
- Type: Incident
- State: investigating
- Worst impact: Degraded performance
- Started: 2026-11-02 16:37 UTC
- Components: Billing, TWILIO PLATFORM - Billing
- Official update: https://stspg.io/f8cxpl26mh5q

## Updates from SendGrid

### investigating, 2026-11-02 18:39 UTC

Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

### investigating, 2026-11-02 17:39 UTC

Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.

### investigating, 2026-11-02 17:36 UTC

Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

### investigating, 2026-11-02 17:30 UTC

Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.

### investigating, 2026-11-02 16:39 UTC

Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.