# Scaleway: [TEM]  - Delivering Issue

> Scaleway Transactional Email has a delivery issue. Some customers cannot send emails or their emails stay in processing. Scaleway identified the problem and is working on a fix.

- Provider: [Scaleway](https://outages.live/scaleway.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-05 12:27 UTC
- Components: Transactional Email, Elements - Products - Transactional Email
- Official update: https://stspg.io/4wx10gdvbmf7

## Updates from Scaleway

### identified, 2026-11-05 12:30 UTC

Some customers may experience emails getting stuck while processing or sending. We are actively working to resolve the issue and sincerely apologize for the inconvenience caused.