# Scaleway: [Support] Call Handling Delays

> Scaleway reports that phone support does not work well for Excellence and Miscellaneous - Excellence. The high volume of requests makes it difficult to reach the support teams by phone. Scaleway identified the problem and asks customers to submit a ticket instead.

- Provider: [Scaleway](https://outages.live/scaleway.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-10-26 08:44 UTC
- Components: Excellence, Miscellaneous - Excellence
- Official update: https://stspg.io/kpslxs4spts0

## Updates from Scaleway

### identified, 2026-11-01 20:03 UTC

Due to a high volume of requests, it may be difficult to reach our teams by phone. If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible. Thank you for your understanding. En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone. Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais. Merci de votre compréhension.