# Scaleway: [Support] Delays in ticket processing

> Scaleway reports delays in ticket processing for the Excellence and Miscellaneous - Excellence components. The processing of ongoing tickets may take longer than usual. Scaleway has identified the problem and teams work to restore normal service.

- Provider: [Scaleway](https://outages.live/scaleway.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-10-26 08:54 UTC
- Components: Excellence, Miscellaneous - Excellence
- Official update: https://stspg.io/d707pftvj3x2

## Updates from Scaleway

### identified, 2026-11-01 20:03 UTC

En raison d’un volume exceptionnellement élevé de demandes, le traitement des tickets en cours peut prendre plus de temps que d’habitude. Nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais. Nous vous remercions pour votre patience et votre compréhension. Due to a high volume of requests, the processing of ongoing tickets may take longer than usual. Our teams are fully mobilized to restore normal service and handle requests as quickly as possible. Thank you for your patience and understanding.