# Retool: Errors calling resources with Per-User authentication in Apps built with the New App Editor

- Provider: [Retool](https://outages.live/retool.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-08-14 15:06 UTC
- Resolved: 2026-08-14 19:00 UTC (lasted 3 h 53 min)
- Components: New app builder
- Official update: https://stspg.io/bs2qvfp9l7cw

## Updates from Retool

### resolved, 2026-08-14 19:00 UTC

This incident has been resolved.

### monitoring, 2026-08-14 16:36 UTC

A fix has been implemented and we are monitoring the results.

### identified, 2026-08-14 15:20 UTC

The issue has been identified and a fix is being implemented.

### investigating, 2026-08-14 15:06 UTC

We are currently investigating this issue.