# Recurly: Degraded Metrics for Recurly Engage

- Provider: [Recurly](https://outages.live/recurly.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-25 22:31 UTC
- Resolved: 2026-10-26 20:09 UTC (lasted 21 h 38 min)
- Official update: https://status.recurly.com

## Updates from Recurly

### resolved, 2026-10-26 20:09 UTC

This issue is resolved, and the Performance dashboard is fully operational.

### monitoring, 2026-10-26 03:14 UTC

Display of Engage prompt metrics is restored. We are monitoring the platform to ensure continued stability.

### investigating, 2026-10-25 22:31 UTC

Display of Engage prompt metrics are degraded. Metrics are still being collected.