# PostHog: Workflows Email Metric Ingestion Outage

> PostHog has an ingestion problem with email metrics, such as open rates, click through, and bounces, for workflow and broadcast emails. PostHog rolled out a fix and now monitors the system. PostHog is still checking the impact and will tell affected customers.

- Provider: [PostHog](https://outages.live/posthog.md)
- Type: Incident
- State: monitoring
- Worst impact: Degraded performance
- Started: 2026-11-03 11:21 UTC
- Official update: https://www.posthogstatus.com/incidents/01M6GJ9PV4VAMMYHCK1RJC6S8V

## Updates from PostHog

### monitoring, 2026-11-03 14:03 UTC

Between 10:58-11:36 GMT we had an incident that dropped email engagement events for emails sent within workflows or broadcasts in the given time window. The emails were sent but without engagement events, even if turned on for the project. During this time period email metrics were recorded with inflated numbers. We are working on assessing customer impact and will contact and inform the affected customers.

### monitoring, 2026-11-03 12:24 UTC

We identified the customers that have been affected by the incident and of which their workflow email sending workflow steps show as failed and stopped the workflow run. The emails for the failed steps went out, but the workflow aborted at that point. We are working on resuming the failed workflows and will inform the affected customers.

### monitoring, 2026-11-03 11:45 UTC

Due to a rollout issue we experienced a temporary ingestion problem with email metrics like open rates, click through, bounces etc. We identified the issue and already rolled out a fix stopping the bleeding. We are now investigating the impact and will inform impacted customers with the impact that they experience if we cannot recover the lost metrics.

### identified, 2026-11-03 11:24 UTC

Due to a rollout issue we are currently experiencing some ingestion problem with email metrics like open rates, click through, bounces etc. We identified the issue and already rolled out a fix which stops the bleeding. We will inform the impacted customers with the impact that they experience if we cannot recover the lost metrics.