# Portkey: UI Features Disabled for Some Accounts

> Portkey reported that some UI features did not work for paid accounts. The Saas Control Plane was affected. Portkey identified an internal job as the cause and rolled out a change. The incident is resolved and lasted 48 minutes.

- Provider: [Portkey](https://outages.live/portkey.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-10 17:00 UTC
- Resolved: 2026-11-10 17:48 UTC (lasted 48 min)
- Components: Saas Control Plane
- Official update: https://status.portkey.ai

## Updates from Portkey

### resolved, 2026-11-10 17:48 UTC

The UI Features are back to normal. Please reach out if you still face challenges.

### degraded, 2026-11-10 17:36 UTC

The UI change has been rolled out and the UI should be coming back to normal now. We're monitoring and will update once this is complete.

### degraded, 2026-11-10 17:33 UTC

The UI change has been rolled out and the UI should be coming back to normal now.

### degraded, 2026-11-10 17:24 UTC

We've identified the root cause as an internal job being run. The UI should return to normal very soon.

### degraded, 2026-11-10 17:21 UTC

We've identified that some feature flags may be missing from the UI for paid customers. We're reviewing this internally.