# PagerDuty: Issues with WhatsApp notifications

> PagerDuty WhatsApp notifications have issues in the US and EU regions. Some customers cannot acknowledge or resolve incidents by replying on WhatsApp, and they may see duplicate WhatsApp notifications. PagerDuty is investigating. As a fallback, customers receive an SMS notification and can respond by SMS.

- Provider: [PagerDuty](https://outages.live/pagerduty.md)
- Type: Incident
- State: investigating
- Worst impact: Partial outage
- Started: 2026-11-13 18:42 UTC
- Components: WhatsApp (US), WhatsApp (EU)
- Official update: https://status.pagerduty.com/posts/details/P91XM77

## Updates from PagerDuty

### investigating, 2026-11-13 19:33 UTC

We are continuing to investigate an incident where some PagerDuty customers in all service regions have trouble responding to WhatsApp incident notifications. As a fallback, customers receive an SMS notification and can respond to incidents by SMS. Event ingestion and other incident notification...

### investigating, 2026-11-13 19:00 UTC

We are continuing to investigate an incident where some PagerDuty customers in all service regions are experiencing issues with responding to WhatsApp incident notifications. We will provide further updates within 30 minutes.

### investigating, 2026-11-13 18:48 UTC

We are investigating an incident where some PagerDuty customers in all service regions are experiencing issues with responding to WhatsApp incident notifications. Impacted customers may see duplicate WhatsApp notifications and an inability to acknowledge or resolve incidents by replying on...

### investigating, 2026-11-13 18:42 UTC

We are investigating an incident where some PagerDuty customers in all service regions are experiencing issues with responding to WhatsApp incident notifications. Impacted customers may see duplicate WhatsApp notifications and an inability to acknowledge or resolve incidents by replying on...