# OVHcloud: [SBG3][Managed VMware vSphere] - Racks S345A01, S345A02 incident notification

> Some hosts in racks S345A01 and S345A02 in SBG3 do not work. The Managed VMware vSphere service in the SBG region is affected. OVHcloud has identified the cause and states that a cooling system issue caused the outage.

- Provider: [OVHcloud](https://outages.live/ovhcloud.md)
- Type: Incident
- State: identified
- Worst impact: Partial outage
- Started: 2026-11-13 12:54 UTC
- Components: Compute, Managed VMware vSphere || SBG - Compute
- Official update: https://stspg.io/3gzr6sxpx8my

## Updates from OVHcloud

### identified, 2026-11-13 12:57 UTC

We are currently experiencing an incident affecting our Managed VMware vSphere offering in the racks S345A01 and S345A02 in SBG3. The root cause has been identified. Please find the details of this incident below : Start time : 13/11/2026 12:35 UTC Impacted Service(s) : Some hosts in the racks S345A01 and S345A02 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their hosts located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.