# OVHcloud: [EU][Backup as a Service] - Backup Agent infrastructure incident notification

> The Backup as a Service Veeam Enterprise agent connection and delivery does not work in Europe. OVHcloud reports the incident as identified. OVHcloud works with a provider to restore the service.

- Provider: [OVHcloud](https://outages.live/ovhcloud.md)
- Type: Incident
- State: identified
- Worst impact: Partial outage
- Started: 2026-10-08 13:31 UTC
- Components: Backup as a Service || Veeam Enterprise
- Official update: https://stspg.io/g2t4bc0cyw0r

## Updates from OVHcloud

### identified, 2026-11-01 20:03 UTC

Please find an update of this incident below : Update : Backup Agent infrastructure in Europe is still experiencing some issues, and customers may still experience issues with the connection and delivery of agents. Ongoing Actions : In coordination with our provider, our teams are actively working to find a solution and restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.