# OVHcloud: [SBG3][Dedicated Servers] - Rack S345A03 incident notification

> Some dedicated servers in rack S345A03 in the SBG region do not work. OVHcloud reports that it identified the incident. The cause is a cooling system issue.

- Provider: [OVHcloud](https://outages.live/ovhcloud.md)
- Type: Incident
- State: identified
- Worst impact: Partial outage
- Started: 2026-11-13 12:40 UTC
- Components: SBG, Dedicated Servers || Global Infrastructure - SBG
- Official update: https://stspg.io/rj4s92mmvs6h

## Updates from OVHcloud

### identified, 2026-11-13 12:42 UTC

We are currently experiencing an incident affecting our Dedicated Servers offering in the rack S345A03. The root cause has been identified. Please find the details of this incident below : Start time : 13/11/2026 12:35 UTC Impacted Service(s) : Some servers in the rack S345A03 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.