# OVHcloud: [GRA3][Dedicated Servers] - Rack GRA0326A03B incident notification

> OVHcloud reports that the public network did not work in rack GRA0326A03B in the GRA region. This affected Dedicated Servers. The incident is resolved. It lasted from 10:37 UTC to 14:35 UTC.

- Provider: [OVHcloud](https://outages.live/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-11-12 10:44 UTC
- Resolved: 2026-11-12 14:51 UTC (lasted 4 h 7 min)
- Components: GRA, Dedicated Servers || Network - GRA
- Official update: https://stspg.io/ynz8gn5y90y3

## Updates from OVHcloud

### resolved, 2026-11-12 14:51 UTC

We would like to inform you that the incident affecting our Dedicated Servers offering has now been resolved. Please find the details of this incident below : Start time : 12/11/2026 10:37 UTC End time : 12/11/2026 14:35 UTC Impacted Service(s) : Public network was temporarily unavailable in the specified rack GRA0326A03B. Customers Impact : Customers were temporarily unable to access and use their servers through public network. Root Cause : This incident was caused by a cooling system issue. We thank you for your understanding and patience throughout this incident.

### identified, 2026-11-12 14:06 UTC

We are currently experiencing an incident affecting our Dedicated Servers offering in the rack GRA0326A03B. The root cause has been identified. Please find the details of this incident below : Start time : 12/11/2026 10:37 UTC Impacted Service(s) : Public network is temporarily unavailable in the specified rack. Customers Impact : Customers are temporarily unable to access and use their servers through public network. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### investigating, 2026-11-12 10:45 UTC

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack GRA0326A03B. Please find the details of this incident below : Start time : 12/11/2026 10:37 UTC Impacted Service(s) : Public network is temporarily unavailable in the specified rack. Customers Impact : Customers are temporarily unable to access and use their servers through public network. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.