# OVHcloud: [Global][Dedicated Servers] - Delivery incident notification

> OVHcloud Dedicated Servers delivery was degraded. The processing of suspension and reactivation requests was delayed in Zone Europe, Zone APAC, and Zone Canada. OVHcloud reports that the incident is resolved. It lasted about 7 hours and 25 minutes.

- Provider: [OVHcloud](https://outages.live/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-03 11:21 UTC
- Resolved: 2026-11-03 13:30 UTC (lasted 2 h 9 min)
- Components: Zone Europe, Zone APAC, Zone Canada, Dedicated Servers || Delivery - Zone Europe, Dedicated Servers || Delivery - Zone APAC, Dedicated Servers || Delivery - Zone Canada
- Official update: https://stspg.io/50ytbh42jb7d

## Updates from OVHcloud

### resolved, 2026-11-03 13:30 UTC

We would like to inform you that the incident affecting our Dedicated Servers offering has now been resolved. Please find the details of this incident below : Start time : 03/11/2026 06:00 UTC End time : 03/11/2026 13:25 UTC Impacted Service(s) : The processing of suspension and reactivation requests for Dedicated Servers was temporarily delayed. Customers Impact : Customers who had settled their payment may have experienced delays in the reactivation of their suspended servers. Root Cause : This incident was caused by a software issue. We thank you for your understanding and patience throughout this incident.

### investigating, 2026-11-03 11:24 UTC

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary delays. Please find the details of this incident below : Start time : 03/11/2026 06:00 UTC Impacted Service(s) : The processing of suspension and reactivation requests for Dedicated Servers is currently delayed. Customers Impact : Customers who have settled their payment may experience delays in the reactivation of their suspended servers. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.