# OVHcloud: [Global][Collaborative Solutions] - Zimbra incident notification

> OVHcloud reports that access to Zimbra mailboxes and webmail was unavailable. The affected components are Web Access and Zimbra Web Access. OVHcloud says the incident is resolved, and it lasted about 53 minutes.

- Provider: [OVHcloud](https://outages.live/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-11-10 00:47 UTC
- Resolved: 2026-11-10 02:11 UTC (lasted 1 h 24 min)
- Components: Web Access, Collaborative solutions || Zimbra - Web Access
- Official update: https://stspg.io/t5b4mgb7pshj

## Updates from OVHcloud

### resolved, 2026-11-10 02:11 UTC

We would like to inform you that the incident affecting our Collaborative Solutions offering has now been resolved. Please find the details of this incident below : Start time : 09/11/2026 19:00 UTC End time : 10/11/2026 02:07 UTC Impacted Service(s) : Access to Zimbra mailboxes and webmail was temporarily unavailable. Customers Impact : Some customers were temporarily unable to access their mailboxes. Root Cause : This incident was caused by a hardware issue. We thank you for your understanding and patience throughout this incident.

### identified, 2026-11-10 00:54 UTC

We are currently experiencing an incident affecting our Collaborative Solutions offering. The root cause has been identified. Please find the details of this incident below : Start time : 09/11/2026 19:00 UTC Impacted Service(s) : Access to Zimbra mailboxes and webmail is temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their mailboxes Root Cause : This incident is caused by a hardware issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-11-10 00:48 UTC

We are currently experiencing an incident affecting our Collaborative Solutions offering. The root cause has been identified. Please find the details of this incident below : Start time : 10/11/2026 19:00 UTC Impacted Service(s) : Access to Zimbra mailboxes and webmail is temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their mailboxes Root Cause : This incident is caused by a hardware issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.