# OVHcloud: [BHS5][Dedicated Servers] - Rack T05G37 incident notification

> Some Dedicated Servers in rack T05G37 in the BHS region are temporarily unavailable. Customers cannot access servers on that rack. OVHcloud identified the cause as a cooling system issue and reports that the fix is in progress.

- Provider: [OVHcloud](https://outages.live/ovhcloud.md)
- Type: Incident
- State: identified
- Worst impact: Partial outage
- Started: 2026-11-14 07:00 UTC
- Components: BHS, Dedicated Servers || Global Infrastructure - BHS
- Official update: https://stspg.io/vqvrd674q52b

## Updates from OVHcloud

### identified, 2026-11-14 07:03 UTC

We are currently experiencing an incident affecting our Dedicated Servers offering in the rack T05G37. The root cause has been identified. Please find the details of this incident below : Start time : 14/11/2026 06:36 UTC Impacted Service(s) : Some servers in the rack T05G37 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.