# OVHcloud: [GRA][Web Hosting] - Some Filerz incident notification

> OVHcloud reports that some websites on some Filerz were temporarily unavailable in the GRA region. The affected components include clusters 100 to 128. OVHcloud reports that the incident is resolved. It started at 20:20 UTC and ended at 21:05 UTC, so it lasted 45 minutes.

- Provider: [OVHcloud](https://outages.live/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-11-03 20:49 UTC
- Resolved: 2026-11-03 21:16 UTC (lasted 27 min)
- Components: Cluster100, Cluster102, Cluster103, Cluster105, Cluster106, Cluster107, Cluster110, Cluster111, Cluster112, Cluster113, Cluster114, Cluster115, Cluster117, Cluster120, Cluster121, Cluster123, Cluster124, Cluster126, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131, Web Hosting || Datacenter GRA - Cluster100, Web Hosting || Datacenter GRA - Cluster102, Web Hosting || Datacenter GRA - Cluster103, Web Hosting || Datacenter GRA - Cluster105, Web Hosting || Datacenter GRA - Cluster106, Web Hosting || Datacenter GRA - Cluster107, Web Hosting || Datacenter GRA - Cluster110, Web Hosting || Datacenter GRA - Cluster111, Web Hosting || Datacenter GRA - Cluster112, Web Hosting || Datacenter GRA - Cluster113, Web Hosting || Datacenter GRA - Cluster114, Web Hosting || Datacenter GRA - Cluster115, Web Hosting || Datacenter GRA - Cluster117, Web Hosting || Datacenter GRA - Cluster120, Web Hosting || Datacenter GRA - Cluster121, Web Hosting || Datacenter GRA - Cluster123, Web Hosting || Datacenter GRA - Cluster124, Web Hosting || Datacenter GRA - Cluster126, Web Hosting || Datacenter GRA - Cluster127, Web Hosting || Datacenter GRA - Cluster128, Web Hosting || Datacenter GRA - Cluster129, Web Hosting || Datacenter GRA - Cluster130, Web Hosting || Datacenter GRA - Cluster131
- Official update: https://stspg.io/mjns29x2xs7y

## Updates from OVHcloud

### resolved, 2026-11-03 21:16 UTC

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. Start time : 03/11/2026 20:20 UTC End time : 03/11/2026 21:05 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-11-03 21:09 UTC

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer. Here are some supplementary details : Start time : 03/11/2026 20:20 UTC Impacted Service(s) : Some Websites on some Filerz are temporarily unavailable. Customers Impact : Some customers may be temporarily unable to access their websites through some Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-11-03 21:03 UTC

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer. Here are some supplementary details : Start time : 03/11/2026 20:20 UTC Impacted Service(s) : Some Website on some Filerz are temporarily unavailable. Customers Impact : Some customers may be temporarily unable to access their websites through some Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-11-03 21:00 UTC

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer. Here are some supplementary details : Start time : 03/11/2026 20:20 UTC Impacted Service(s) : Some Filerz are temporarily unavailable. Customers Impact : Some customers may be temporarily unable to access their websites through some Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### investigating, 2026-11-03 20:51 UTC

We are currently experiencing an event affecting our Web Hosting offer. Start time : 03/11/2026 20:20 UTC Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.