# OVHcloud: [EU/CA/MUM][Network] - API Network incident notification

> OVHcloud API requests on the public cloud did not work in the BHS, DE, GRA, RBX, SBG, SGP, SYD, and UK regions. The US region was not affected. OVHcloud reports that the incident is resolved. It lasted 2 hours and 9 minutes.

- Provider: [OVHcloud](https://outages.live/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-11 09:55 UTC
- Resolved: 2026-11-11 11:47 UTC (lasted 1 h 52 min)
- Components: BHS1, BHS3, BHS5, DE1, GRA1, GRA3, GRA5, GRA7, GRA9, GRA11, RBX-A, SBG5, SBG1, SBG7, SBG3, SGP1, SYD1, AP-SOUTHEAST-SYD-2, UK1, SGP2, WAW1, EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C, AP-SOUTH-MUM-1, EU-SOUTH-MIL-A, EU-SOUTH-MIL-B, EU-SOUTH-MIL-C, Network || Public network - BHS1, Network || Public network - BHS3, Network || Public network - BHS5, Network || Public network - DE1, Network || Public network - GRA1, Network || Public network - GRA3, Network || Public network - GRA5, Network || Public network - GRA7, Network || Public network - GRA9, Network || Public network - GRA11, Network || Public network - RBX-A, Network || Public network - SBG1, Network || Public network - SBG3, Network || Public network - SBG5, Network || Public network - SBG7, Network || Public network - SGP1, Network || Public network - SGP2, Network || Public network - SYD1, Network || Public network - AP-SOUTHEAST-SYD-2, Network || Public network - UK1, Network || Public network - WAW1, Network || Public network - EU-WEST-PAR-A, Network || Public network - EU-WEST-PAR-B, Network || Public network - EU-WEST-PAR-C, Network || Public network - AP-SOUTH-MUM-1, Network || Public network - EU-SOUTH-MIL-A, Network || Public network - EU-SOUTH-MIL-B, Network || Public network - EU-SOUTH-MIL-C, Network || Load Balancer - BHS1, Network || Load Balancer - BHS3, Network || Load Balancer - BHS5, Network || Load Balancer - DE1, Network || Load Balancer - GRA1, Network || Load Balancer - GRA3, Network || Load Balancer - GRA5, Network || Load Balancer - GRA7, Network || Load Balancer - GRA9, Network || Load Balancer - GRA11, Network || Load Balancer - SBG5, Network || Load Balancer - SBG7, Network || Load Balancer - SGP1, Network || Load Balancer - SYD1, Network || Load Balancer - AP-SOUTHEAST-SYD-2, Network || Load Balancer - UK1, Network || Load Balancer - WAW1, Network || Load Balancer - EU-WEST-PAR-A, Network || Load Balancer - EU-WEST-PAR-B, Network || Load Balancer - EU-WEST-PAR-C, Network || Load Balancer - AP-SOUTH-MUM-1, Network || Load Balancer - RBX-A, Network || Load Balancer - EU-SOUTH-MIL-A, Network || Load Balancer - EU-SOUTH-MIL-B, Network || Load Balancer - EU-SOUTH-MIL-C
- Official update: https://stspg.io/wqg3z74c99yf

## Updates from OVHcloud

### resolved, 2026-11-11 11:47 UTC

We would like to inform you that the incident affecting our Public Cloud offering has now been resolved. Please find the details of this incident below : Start time : 11/11/2026 08:40 UTC End time : 11/11/2026 10:49 UTC Impacted Service(s) : API requests on the Public Cloud were temporarily disrupted. The US region was not affected by the incident. Customers Impact : Customers may have experienced slow responses or intermittent errors when performing certain operations through the API. Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We thank you for your understanding and patience throughout this incident.

### investigating, 2026-11-11 10:06 UTC

We are continuing to investigate this issue.

### investigating, 2026-11-11 10:03 UTC

We are currently investigating an incident affecting our API Network, which is causing temporary functionality issue. Here are some supplementary details : Start time : 11/11/2026 08:40 UTC Impacted Service(s) : API requests on the public cloud may be temporarily disrupted. The US region is not affected by the incident. Customers Impact : Customers may experience slow responses or intermittent HTTP 500 errors when performing certain operations through the API. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### investigating, 2026-11-11 09:57 UTC

We are currently investigating an incident affecting our API Network, which is causing temporary functionality issue. Here are some supplementary details : Start time : 11/11/2026 08:40 UTC Impacted Service(s) : API requests on the public cloud may be temporarily disrupted. Customers Impact : Customers may experience slow responses or intermittent HTTP 500 errors when performing certain operations through the API. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.