# OVHcloud: [GRA4][Web Hosting] - Databases incident notification

> OVHcloud reports that SharedSQL databases on sharedsql052.eu012 in GRA4 were unreachable. The incident is resolved. It lasted 28 minutes, from 21:26 UTC to 21:54 UTC.

- Provider: [OVHcloud](https://outages.live/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-11-13 21:46 UTC
- Resolved: 2026-11-13 21:56 UTC (lasted 10 min)
- Components: eu012, Web Hosting || Databases GRA - eu012, Databases || CloudDB GRA - eu012
- Official update: https://stspg.io/9c6v2ztz4qbc

## Updates from OVHcloud

### resolved, 2026-11-13 21:56 UTC

We would like to inform you that the incident affecting our Databases offering has now been resolved. Please find the details of this incident below : Start time : 13/11/2026 21:26 UTC End time : 13/11/2026 21:54 UTC Impacted Service(s) : SharedSQL databases hosted on sharedsql052.eu012 were unreachable. Customers Impact : Customers were temporarily unable to access their data located on sharedsql052.eu012. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We thank you for your understanding and patience throughout this incident.

### investigating, 2026-11-13 21:51 UTC

We are continuing to investigate this issue.

### investigating, 2026-11-13 21:48 UTC

We are currently experiencing an incident affecting our Databases offering, which is causing temporary availability issues in the GRA4. Please find the details of this incident below : Start time : 13/11/2026 21:26 UTC Impacted Service(s) : SharedSQL databases hosted on sharedsql052.eu012 are unreachable. Customers Impact : Customers are temporarily unable to access their data located on sharedsql052.eu012. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.