# OVHcloud: [IEB01][Dedicated Servers] - Rack IEB0101A01B incident notification

- Provider: [OVHcloud](https://outages.live/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-10-06 11:32 UTC
- Resolved: 2026-10-08 20:11 UTC (lasted 2 days)
- Components: IEB, Dedicated Servers || Global Infrastructure - IEB
- Official update: https://stspg.io/8k6sn9nyw3zd

## Updates from OVHcloud

### resolved, 2026-10-08 20:11 UTC

We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack IEB0101A01B has been resolved. Start time : 06/10/2026 11:00 UTC End time : 08/10/2026 08:40 UTC Root Cause : This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-10-07 14:51 UTC

We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : The majority of the servers located in rack IEB0101A01B are no longer impacted by this incident. Ongoing Actions : Our teams are currently working on the last impacted servers located in the specified rack. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-10-06 17:33 UTC

Please find an update of this incident below : Update : IPMI is now operational again in the rack IEB0101A01B. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-10-06 16:23 UTC

Please find an update of this incident below : Update : The vRack network is now operational again in the rack IEB0101A01B. However, some servers and IPMI remain temporarily unavailable in the specified rack. Ongoing Actions : Our teams are checking the remaining servers one by one and working to restore IPMI access as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-10-06 14:17 UTC

Please find an update of this incident below : Update : Some servers in the rack IEB0101A01B are still unavailable. The vRack network and IPMI are also temporarily unavailable in the specified rack. Impacted Service(s) : vRack network and IPMI (Intelligent Platform Management Interface) are temporarily unavailable in the rack IEB0101A01B. Customers Impact : Customers are temporarily unable to access and use their servers through vRack network. Customers are also temporarily unable to access their IPMI network, preventing remote server management such as forced reboots and console access. Ongoing Actions : Our teams are currently replacing the affected network equipment to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-10-06 12:39 UTC

Please find an update of this incident below : Update : Some servers in the impacted rack IEB0101A01B are progressively becoming operational again. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-10-06 11:32 UTC

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack IEB0101A01B. Here are some supplementary details : Start time : 06/10/2026 11:00 UTC Impacted Service(s) : All servers in the rack IEB0101A01B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.