# OVHcloud: [EU][Backup as a Service] - Backup Agent infrastructure incident notification

- Provider: [OVHcloud](https://outages.live/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-02 20:23 UTC
- Resolved: 2026-10-08 08:38 UTC (lasted 6 days)
- Components: Backup as a Service || Veeam Enterprise
- Official update: https://stspg.io/mrymg62pz8sj

## Updates from OVHcloud

### resolved, 2026-10-08 08:38 UTC

We are pleased to inform you that the incident affecting our Backup as a Service offering has been resolved. Start time : 02/10/2026 12:52 UTC End time : 08/10/2026 07:52 UTC Root Cause : This incident was caused by this incident : https://network.status-ovhcloud.com/incidents/jqxcrgr138b4 We apologize for any inconvenience caused and appreciate your understanding.

### investigating, 2026-10-02 20:23 UTC

We are currently investigating an incident affecting our Backup as a Service offering, which is causing temporary functionality issue in the EU region. Here are some supplementary details : Start time : 01/10/2026 10:00 UTC Impacted Service(s) : Backup Agent infrastructure in Europe is experiencing some issues. Customers Impact : Customers may experience issues on connection and delivery of agents. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.