# OVHcloud: [SYD][Dedicated Servers] - Room S2-5X incident notification

> The public network does not work for Dedicated Servers in several racks of the SYD zone. OVHcloud reports that it identified the state of the incident. The cause is a network equipment issue.

- Provider: [OVHcloud](https://outages.live/ovhcloud.md)
- Type: Incident
- State: identified
- Worst impact: Partial outage
- Started: 2026-11-13 07:27 UTC
- Components: SYD, Dedicated Servers || Network - SYD
- Official update: https://stspg.io/1gxr848x1dlf

## Updates from OVHcloud

### identified, 2026-11-13 07:27 UTC

We are currently experiencing an incident affecting our Dedicated Servers offering in several racks of the SYD zone. The root cause has been identified. Please find the details of this incident below : Start time : 13/11/2026 07:10 UTC Impacted Service(s) : Public network is temporarily unavailable for servers located in the racks listed below : S2-5X-02-09A S2-5X-02-09B S2-5X-01-08B S2-5X-02-08A S2-5X-02-08B S2-5X-01-04A S2-5X-01-04B Customers Impact : Customers are temporarily unable to access their servers through public network. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.