# OpenAI: Elevated error rates with Brex Cards and U.S. business Mastercards

> OpenAI reports payment declines on some U.S. business Mastercards, including some Brex cards. This can stop automatic recharges and one-time API credit purchases. OpenAI identified the problem and works with its payment partners. OpenAI recommends that affected users add a card from a different issuer before the next payment.

- Provider: [OpenAI](https://outages.live/openai.md)
- Type: Incident
- State: identified
- Worst impact: Operational
- Started: 2026-11-06 18:38 UTC
- Official update: https://status.openai.com

## Updates from OpenAI

### identified, 2026-11-06 18:51 UTC

Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.

### identified, 2026-11-06 18:39 UTC

**Investigating** — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.