# OpenAI: File upload errors in ChatGPT

> File uploads and file reading in ChatGPT do not work for some users. OpenAI has identified the problem and is working on a mitigation. The incident started 80 minutes ago and is not resolved.

- Provider: [OpenAI](https://outages.live/openai.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-03 00:46 UTC
- Official update: https://status.openai.com

## Updates from OpenAI

### identified, 2026-11-03 02:06 UTC

We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

### investigating, 2026-11-03 01:00 UTC

We’re investigating a potential issue for the listed services and checking how it affects users. We’ll share an update when we know more.

### identified, 2026-11-03 00:48 UTC

Some users are having trouble uploading files to ChatGPT or getting ChatGPT to read uploaded files. We are working on implementing a mitigation.