# Okta: Service Disruption on Email Delivery

> Okta email delivery for MFA is disrupted in all Preview and Production cells. Okta reports that it identified the issue as a disruption at a third-party email provider. Emails and verification codes may be delayed. Users can use authenticator apps as a backup verification method.

- Provider: [Okta](https://outages.live/okta.md)
- Type: Incident
- State: identified
- Worst impact: Partial outage
- Started: 2026-11-12 18:30 UTC
- Components: MFA
- Official update: https://status.okta.com/#incident/a9CWR0000002QmQ2AU

## Updates from Okta

### identified, 2026-11-12 21:24 UTC

On November 12, 2026, at 10:30 AM PT, the Engineering Team became aware of an issue with email delivery to some recipients, affecting customers in all Okta Preview and Production cells. We have identified the issue as a disruption at a third-party email provider, which is actively working on a fix. During this time, emails sent from Okta to affected recipients may be delayed or may not be delivered. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps. Our team is monitoring the provider’s progress. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

### investigating, 2026-11-12 21:21 UTC

On November 12, 2026, at 10:30 AM PT, the Engineering Team became aware of an issue with email delivery to some recipients, affecting customers in all Okta Preview and Production cells. We have identified the issue as a disruption at a third-party email provider, which is actively working on a fix. During this time, emails sent from Okta to affected recipients may be delayed or may not be delivered. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps. Our team is monitoring the provider’s progress. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

### investigating, 2026-11-12 21:15 UTC

On November 12, 2026, at 10:30 AM PT, the Engineering Team became aware of an issue with email delivery to some recipients, affecting customers in all Okta Preview and Production cells. We have identified the issue as a disruption at a third-party email provider, which is actively working on a fix. During this time, emails sent from Okta to affected recipients may be delayed or may not be delivered. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps or email. Our team is monitoring the provider’s progress. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.