# ngrok: Endpoints using traffic policies are erroneously hitting limits

- Provider: [ngrok](https://outages.live/ngrok.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-09-08 19:01 UTC
- Resolved: 2026-09-08 20:26 UTC (lasted 1 h 25 min)
- Components: Dashboard (https://dashboard.ngrok.com)
- Official update: https://stspg.io/w90tznpdgvdk

## Updates from ngrok

### resolved, 2026-09-08 20:26 UTC

This incident has been resolved.

### monitoring, 2026-09-08 19:37 UTC

A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.

### investigating, 2026-09-08 19:30 UTC

We are continuing to investigate this issue.

### investigating, 2026-09-08 19:29 UTC

Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.

### investigating, 2026-09-08 19:01 UTC

We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com