# ngrok: New accounts or newly created authtokens are not able to connect

- Provider: [ngrok](https://outages.live/ngrok.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-09-03 23:34 UTC
- Resolved: 2026-09-04 00:11 UTC (lasted 36 min)
- Official update: https://stspg.io/bvhnjx5zffsq

## Updates from ngrok

### resolved, 2026-09-04 00:11 UTC

This incident has been resolved.

### monitoring, 2026-09-04 00:01 UTC

A fix has been implemented and we are monitoring the results.

### investigating, 2026-09-03 23:34 UTC

New accounts or newly created authtokens are not able to connect. Users get Team is looking into the issue.