# Loops: Delay in email metric processing

- Provider: [Loops](https://outages.live/loops.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-11 13:16 UTC
- Resolved: 2026-09-11 14:49 UTC (lasted 1 h 34 min)
- Components: App
- Official update: https://stspg.io/lg8b1rcdp2dn

## Updates from Loops

### resolved, 2026-09-11 14:49 UTC

The metrics processing pipeline has caught up. No metrics were lost, this was only a delay in processing.

### identified, 2026-09-11 14:40 UTC

We're continuing to make progress processing a backlog of email metrics.

### investigating, 2026-09-11 13:16 UTC

Email metrics may be slow to appear or not appear on refresh. We are currently investigating the issue.