# Loom: Issues with Recording on Loom Chrome Extension

> Loom reports that recording did not work for some customers who use the Loom Chrome Extension. The issue is resolved. It lasted from 5:20AM to 3:45PM UTC on November 1, 2026. Videos recorded during this time may appear in the library but are not playable, and Loom cannot recover them. To record again, use extension version 5.5.121.

- Provider: [Loom](https://outages.live/loom.md)
- Type: Incident
- State: resolved
- Worst impact: Operational
- Started: 2025-09-08 21:46 UTC
- Official update: https://stspg.io/tfrcg1hwrlj8

## Updates from Loom

### resolved, 2026-11-01 20:03 UTC

From 5:20AM to 3:45PM UTC today some customers using the Loom Chrome Extension experienced issues with recording. Looms recorded during this time may show up in the library but will not be playable. Unfortunately we are unable to recover these videos. If you are still experiencing this issue please make sure you are recording with extension version 5.5.121.