# Loom: Multiple Atlassian services are experiencing issues

> Loom reports that Recording, Viewing, Authentication, and Loom AI had degraded performance for some customers who use Atlassian products. Loom states that the issue is resolved and that the service operates normally for all affected customers. Loom did not give the duration.

- Provider: [Loom](https://outages.live/loom.md)
- Type: Incident
- State: resolved
- Worst impact: Degraded performance
- Started: 2026-05-08 03:00 UTC
- Components: Recording, Viewing, Authentication, Loom AI
- Official update: https://stspg.io/twmj2hb4lwhp

## Updates from Loom

### resolved, 2026-11-01 20:03 UTC

On May 8, 2026, some customers utilizing Atlassian products experienced elevated error rates and degraded performance. The issue has now been resolved, and the service is operating normally for all affected customers.