# Loom: Customers unable to checkout with loom monthly plans

> Loom customers could not check out with Loom monthly plans. Loom reports that this issue is resolved and that customers can check out as expected. The provider did not give a resolved time.

- Provider: [Loom](https://outages.live/loom.md)
- Type: Incident
- State: resolved
- Worst impact: Operational
- Started: 2025-04-14 19:07 UTC
- Official update: https://stspg.io/hdw2wvq67gr6

## Updates from Loom

### resolved, 2026-11-01 20:03 UTC

This issue is now resolved and customers can checkout as expected.