# Loom: Confluence, Jira Mobile and Forge users may experience authentication issues

> Loom reports that authentication issues affected Recording, Viewing, Authentication, and Loom AI. Loom states that the root cause was identified and the issue is resolved. The impacted services operate normally now. Loom continues to monitor the services.

- Provider: [Loom](https://outages.live/loom.md)
- Type: Incident
- State: resolved
- Worst impact: Degraded performance
- Started: 2026-02-03 10:19 UTC
- Components: Recording, Viewing, Authentication, Loom AI
- Official update: https://stspg.io/w5phfblm7ppy

## Updates from Loom

### resolved, 2026-11-01 20:03 UTC

Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.