# Loom: Degraded performance of Loom app

> Loom reports degraded performance in Recording, Viewing, Authentication, and Loom AI. Loom identified the root cause and resolved the issue. The affected services operate normally again.

- Provider: [Loom](https://outages.live/loom.md)
- Type: Incident
- State: resolved
- Worst impact: Degraded performance
- Started: 2026-04-29 07:00 UTC
- Components: Recording, Viewing, Authentication, Loom AI
- Official update: https://stspg.io/brth028dgty9

## Updates from Loom

### resolved, 2026-11-01 20:03 UTC

The Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.