# LiveKit: Disconnections and failed connections in multiple regions

- Provider: [LiveKit](https://outages.live/livekit.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-31 07:43 UTC
- Resolved: 2026-10-31 07:43 UTC (lasted 1 min)
- Components: US East - Ingress, US West - Ingress, US West - Real Time Communication, US Central - Real Time Communication, UAE - Real Time Communication, Israel - Real Time Communication, Saudi Arabia - Real Time Communication, Europe South - Real Time Communication, US Central - Ingress, US East - Real Time Communication, Europe Central - Real Time Communication, Regional Real Time Communication - US West - Real Time Communication, Regional Real Time Communication - US Central - Real Time Communication, Regional Real Time Communication - UAE - Real Time Communication, Regional Real Time Communication - Israel - Real Time Communication, Regional Real Time Communication - Saudi Arabia - Real Time Communication, Regional Real Time Communication - Europe South - Real Time Communication, Regional Real Time Communication - US East - Real Time Communication, Regional Real Time Communication - Europe Central - Real Time Communication, Regional Ingress - US East - Ingress, Regional Ingress - US West - Ingress, Regional Ingress - US Central - Ingress
- Official update: https://stspg.io/x6ny2r0ttg2b

## Updates from LiveKit

### resolved, 2026-10-31 07:43 UTC

This incident has been resolved. Between 07:10 and 07:43 UTC on October 31, a software bug caused media servers in several regions to restart repeatedly. During this window: - Participants connected to affected servers were disconnected. Impact was heaviest in US East, US Central, US West, Canada and Mexico, where about 18% of participants were disconnected at least once. Many were disconnected more than once, as automatic reconnects landed on servers that then restarted as well. A small share of participants in Europe Central, Europe South, UAE, Saudi Arabia and Israel were also disconnected. Most disconnected participants reconnected automatically, about half within 5 seconds, but each reconnect started a new session rather than resuming the existing one, so participants may have seen repeated audio and video interruptions. Some participants did not reconnect. Participants joining during this window may also have taken longer to connect or failed to join. - Most agents reconnected an