# LiveKit: LiveKit dashboard failing to load

- Provider: [LiveKit](https://outages.live/livekit.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-09-02 08:15 UTC
- Resolved: 2026-09-02 11:57 UTC (lasted 3 h 41 min)
- Components: Cloud Dashboard (cloud.livekit.io)
- Official update: https://stspg.io/bfg9z3fmd42n

## Updates from LiveKit

### resolved, 2026-09-02 11:57 UTC

This incident has been resolved and dashboard load times returned to normal by 10:55 UTC. As a note, our beta agent simulations feature was also impacted from approximately 06:07 - 07:52 UTC.

### monitoring, 2026-09-02 10:55 UTC

A fix has been deployed as of 10:55 UTC, and the dashboard is now loading successfully. We are continuing to monitor before marking this resolved.

### identified, 2026-09-02 09:01 UTC

We have identified the cause: a problematic node in US-East and are deploying a fix. Impact continues to be limited to the dashboard.

### investigating, 2026-09-02 08:15 UTC

We are currently investigating reports of our dashboard failing to load across multiple regions, beginning at 07:00 UTC. Other services remain unaffected and the impact is limited to the dashboard.