# Knock: Dashboard transactional email outage

> Knock reports that transactional emails from its dashboard are not delivered. Account invites are also degraded and do not send. Knock has identified the source of the issue with its email provider, Postmark, and a fix is in progress.

- Provider: [Knock](https://outages.live/knock.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-06 12:27 UTC
- Official update: https://status.knock.app

## Updates from Knock

### identified, 2026-11-06 13:12 UTC

We're still working on a fix to all transactional emails and mitigating the ongoing spam issue we're dealing with. For the time being, account invites are degraded and are still not sending.

### identified, 2026-11-06 12:45 UTC

We've identified the source of the issue with our transactional email provider (Postmark) and are implementing a fix.

### investigating, 2026-11-06 12:27 UTC

We're investigating reports that transactional emails from the Knock dashboard are not being delivered. We're actively working with our mail provider on a fix.