# Jira: Degraded performance with Microsoft incoming emails

> Jira incoming emails have degraded performance and elevated failures on the Create and edit component. Jira and JSM process fewer emails than usual. Jira reports that the problem comes from the global service degradation with Microsoft 365 services, and the team is investigating.

- Provider: [Jira](https://outages.live/jira.md)
- Type: Incident
- State: investigating
- Worst impact: Degraded performance
- Started: 2026-11-13 06:01 UTC
- Components: Create and edit
- Official update: https://stspg.io/04d806qrqrr4

## Updates from Jira

### investigating, 2026-11-13 06:03 UTC

Jira and JSM incoming emails are experiencing elevated failures when processing mail, resulting in a reduction in the number of emails handled and a noticeable drop in incoming email processing. The issue is attributed to the ongoing global service degradation with Microsoft 365 services. More details can be referred on their status page - https://status.cloud.microsoft/