# HeyGen: Delays and failures in video generation

> HeyGen video generation is slow or fails in the web app and the API. The delays started at about 02:58 UTC. HeyGen applied a fix and now monitors the recovery. If a video failed, generate it again.

- Provider: [HeyGen](https://outages.live/heygen.md)
- Type: Incident
- State: monitoring
- Worst impact: Degraded performance
- Started: 2026-11-13 03:05 UTC
- Official update: https://status.heygen.com

## Updates from HeyGen

### monitoring, 2026-11-13 03:27 UTC

We have applied a fix and video generation in the HeyGen web app and API is recovering; delays that began around 02:58 UTC are easing. We are monitoring closely. If a video failed during this time, please try generating it again.

### investigating, 2026-11-13 03:06 UTC

Since around 02:58 UTC, some videos created in the HeyGen web app and through the API are taking longer than usual to finish, and some may fail. We are investigating. If a video fails, please try generating it again.