# HeyGen: Elevated video translate latency and failure

- Provider: [HeyGen](https://outages.live/heygen.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-08-13 05:36 UTC
- Resolved: 2026-08-13 15:13 UTC (lasted 9 h 37 min)
- Official update: https://status.heygen.com

## Updates from HeyGen

### resolved, 2026-08-13 15:13 UTC

This issue is resolved

### monitoring, 2026-08-13 09:51 UTC

We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.

### investigating, 2026-08-13 05:36 UTC

We are aware of of elevated video translate latency and failure rate, we are working on mitigating it