# Hetzner: API failure for metrics

> Hetzner reports that the API endpoints for metrics on Cloud, /servers/{id}/metrics and /loadbalancers/{id}/metrics, failed or returned incomplete data. Hetzner identified the issue and applied a fix. The incident is resolved and lasted 97 minutes.

- Provider: [Hetzner](https://outages.live/hetzner.md)
- Type: Incident
- State: Resolved
- Worst impact: Major outage
- Started: 2026-11-12 13:16 UTC
- Resolved: 2026-11-12 14:53 UTC (lasted 1 h 37 min)
- Components: Cloud
- Official update: https://status.hetzner.com/incident/95a795cc-7375-43e8-aaa3-d7453960b570

## Updates from Hetzner

### resolved, 2026-11-12 14:53 UTC

The problem is fixed.

### monitoring, 2026-11-12 14:21 UTC

We have fixed the error. We are monitoring the systems closely.

### in_progress, 2026-11-12 13:33 UTC

We have identified the issue and are working on a fix. The service will be available again once the fix has been applied.

### in_progress, 2026-11-12 13:21 UTC

API endpoints for metrics (/servers/{id}/metrics and /load_balancers/{id}/metrics) are failing or data may be incomplete.