# Hetzner: API failure for metrics

> Hetzner Cloud metrics API endpoints failed. The endpoints /servers/{id}/metrics and /loadbalancers/{id}/metrics returned errors or incomplete data. Hetzner resolved the outage after 2 hours and 55 minutes.

- Provider: [Hetzner](https://outages.live/hetzner.md)
- Type: Incident
- State: Resolved
- Worst impact: Major outage
- Started: 2026-11-11 11:55 UTC
- Resolved: 2026-11-11 14:50 UTC (lasted 2 h 55 min)
- Components: Cloud
- Official update: https://status.hetzner.com/incident/bad0f9d8-3630-4733-8d82-94f12008e5d5

## Updates from Hetzner

### resolved, 2026-11-11 14:50 UTC

The problem is fixed.

### monitoring, 2026-11-11 13:48 UTC

We have fixed the error. We are monitoring the systems closely.

### in_progress, 2026-11-11 12:09 UTC

We have identified the issue and are working on a fix. The service will be available again once the fix has been applied.

### in_progress, 2026-11-11 11:57 UTC

API endpoints for metrics (/servers/{id}/metrics and /load_balancers/{id}/metrics) are failing or data may be incomplete.