# Heroku: Heroku Service Degradation

> Heroku Apps do not work correctly for Private Spaces in the Tokyo region. Heroku has identified the cause as an issue with an upstream cloud provider. Heroku is working with the provider to monitor recovery.

- Provider: [Heroku](https://outages.live/heroku.md)
- Type: Incident
- State: open
- Worst impact: Degraded performance
- Started: 2026-11-11 18:18 UTC
- Components: Apps
- Official update: https://status.heroku.com/incidents/2967

## Updates from Heroku

### open, 2026-11-11 18:21 UTC

We've identified a service degradation impacting Private Spaces in the Tokyo region due to an issue with an upstream cloud provider. Customers may be unable to restart dynos or scale up, because new instances can't boot. Running dynos are not expected to be impacted. We are working with the provider to monitor recovery. We'll provide an update in 60 minutes or sooner if additional information becomes available.