# GitHub: Increased timeouts due to surge in anonymous users

> GitHub reports 504 Gateway Timeout errors for anonymous and unauthenticated requests. The errors affect users who are not logged in and release downloads. Logged-in users and authenticated requests are unaffected. GitHub resolved the incident after 3 hours and 11 minutes.

- Provider: [GitHub](https://outages.live/github.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-09 05:59 UTC
- Resolved: 2026-11-09 09:09 UTC (lasted 3 h 11 min)
- Official update: https://stspg.io/jztczfplj6yb

## Updates from GitHub

### resolved, 2026-11-09 09:09 UTC

This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.

### monitoring, 2026-11-09 09:06 UTC

The degradation has been mitigated. We are monitoring to ensure stability.

### investigating, 2026-11-09 08:48 UTC

Error rates have declined again, and we’re preparing targeted traffic controls while monitoring for a recurrence. Logged-in users and authenticated requests have not been affected.

### investigating, 2026-11-09 08:18 UTC

We are continuing to observe high rates of 504 errors for anonymous requests. We are continuing to work on mitigation. Logged-in users and authenticated requests are unaffected.

### investigating, 2026-11-09 07:45 UTC

We have observed a repeated increase in 504 errors for anonymous and unauthenticated traffic, including users who are not logged in and release downloads. We are continuing to investigate and apply mitigations.

### monitoring, 2026-11-09 07:06 UTC

The problem with anonymous traffic receiving 504 status codes has been mitigated. We are continuing to observe for an abundance of caution.

### monitoring, 2026-11-09 06:54 UTC

The degradation has been mitigated. We are monitoring to ensure stability.

### investigating, 2026-11-09 06:33 UTC

We are debugging a spike in anonymous traffic. Some users who are not logged in may see errors on the site. CI jobs and release downloads may fail with a 504 Gateway Timeout status if they make anonymous calls.

### investigating, 2026-11-09 06:00 UTC

We are investigating reports of impacted performance for some GitHub services.